The Asterisk Dialer is the most efficient dialer on the market, giving an account the capacity to make over 1,000,000 during an 8-hour day – higher capacity than any other hosted solution. This dialer proves to be the best option for a call center performing operations for debt collection agencies, telemarketing, and merchant services. Since the dialer is highly programmable, it is able to manage time zone changes to best handle quotas. The dialer handles the -do not call- lists, as well as the ability to detect answering machines in order to leave automatic messages, or to simply bypass them. Not only can calls be made, but emails, automatic SMS, and faxes add to the wide range of efficiencies offered by the Asterisk dialer. All of these functions are performed through the internet, so additional costs incurred with traditional telecommunications are reduced by 70%, which allows call centers to better enhance overhead. Because it is completely customizable, the Asterisk dialer can manage multiple campaigns, and combine with additional tracking software to provide the most complete data organization to supervisors and managers. Speed of dialing, number of rings, number of call attempts and call schedules are easily programmed. Using a calculated algorithm, it takes into consideration call time, response time, allowing a seamless flow for calls. The Asterisk dialer has proven to assist in performing the highest rate of debt collection. It allows companies to successfully make contacts to collect payments without harsh tactics, enabling them to make the contacts through the multiple forms of media. Past due accounts can be called automatically and played a personal message that includes the amounts, account numbers and payment terms. The calls can also be automatically adjusted to reflect the number of attempts and the amounts. Costs are then minimized to the debt collection agencies as the number of employees and overhead can be reduced. Scripting tools are also available to agents making live calls that enable them to make the contacts and take payments through various means. All of this is tracked through the call center software, which provides data back to the Asterisk dialer to manage the flow of calls. All things said, a very efficient combined program provides the best results for the agency. For more information regarding Predictive dialer and Call center software please visit: safesoftsolutions.com
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Modern Strategies To Improve Debt Collection Processes
Collecting debts in the current financial environment can be an expensive and time consuming process. Collectors are struggling to even make contact with the consumers they are trying reach. Thanks to innovative communications technologies developed here in Australia, there are tools available to automate most facets of the collections process. Using automated telephone and SMS based channels helps to lessen the hard labor cost needed to get in touch with all the outstanding debtors businesses might have whilst fulfilling their obligations under the Australian Consumer Credit Code.
Consider how much time and money a company may spend trying to reach debtorscosts that significantly impact the bottom line. Collections staff are wasting valuable time speaking to answering machines, hitting engaged lines and chasing debtors that are never available due to shift work or avoidance. There are completely automated methods of communication to help businesses with their debt collection strategy.
Customers may prove hard to reach when they know they have a debt to settle; thats why business should consider multiple cooperating communication channels to increase reach. Why waste time and money on old-fashioned and outdated methods when there are modern and more effective ways that have proven very successful? Think about how many people dont answer collection calls that could be reached through a simple SMS message. Using two-way capability, debtors can even respond to messages to receive payment details or request more information.
A Voice Broadcast platform gives you the ability to call literally any number in Australia fixed line or mobile. Like any debtor phone call, a collector is likely to hit a few answering machines and with a modern system can automatically leave a customised voice message. Debtors will receive a message with their own specific arrears amounts, payment reference numbers or anything other message. They can then call back at their convenience thus turning your collections team into an inbound call centre instead of constantly having to chase customers.
Debt Collections Strategies Every Business Should Know
Even in the most popular business industries, at one time or another many people find themselves dealing with delinquent accounts and searching for successful debt collection strategies. Time is truly of the essence when it comes to dealing with these types of late accounts. Statistics show that the longer the amount of time that the account has been unresolved, the less likely you are to receive any payments. Using proper tactics can be crucial when it comes to collecting those unpaid debts.
Strategies That Work
Although there are many different ways to approach debt collection, not all strategies will be successful. In order to resolve the most delinquent accounts, it is advised that you take the following things into consideration when determining which tactics are best for your business.
1. Altering payment terms are a great way to convince debtors that you are willing to work with them. If the total balance due was $500.00 for example, five payments of $100.00 each may be much less daunting than paying the total amount in one payment. By accepting smaller payments, you are showing the debtor that you are considerate of their current financial situation and understand that they are concerned about making payments when possible.
2. Maintaining open lines of communication with the debtor can make a world of difference in the world of debt collection. Talking to a live person about past due balances can seem very overwhelming to some, whereas receiving a short and gentle reminder by SMS, email or automated voice message may give the debtor a gentle push in the right direction.
3. For clients who are difficult to contact or express their intentions to ignore the debt, it may become more cost-effective to simply hire a debt collection company to track down and obtain the monies owed. Although you will ultimately have to pay a percentage of the payments received to the collections company, they will be able to put forth an effort that you are not willing or able to do.
What Not To Do
It is extremely important that a business never attempt to harass or threaten a client about their overdue balances. Some businesses will attempt to intimidate the person by calling them repeatedly, leaving rude and aggressive messages and generally treating them with disrespect. This typically will only anger the client, and increase defiance about paying the debt. In many cases, the debtor is willing to pay the debt and just financially unable to pay at the current time. By talking to the person with compassion and respect while allowing them to maintain their dignity, the debtor may be much more willing to make a payment arrangement that is satisfactory to both parties.